DELIVERY

UK Delivery Service

Cost                                                                                                                                                                             

Standard
Within 3-5 working days via Royal Mail                                                      

    £2.95 (orders under £25)
    FREE (orders over £25)

24 Hour Service
Order by 1pm: Monday – Thursday
Orders made after 10am: Friday, Saturday & Sunday
will be dispatched the next working day
via Royal Mail 24 Service

    £5 - Please contact us in order to process this delivery option

Next Working Day
Order by 1pm: Monday – Thursday
Orders made after 10am: Friday, Saturday & Sunday
will be dispatched the next working day
via DPD

    £10

 

UK ORDERS

Standard Delivery: All orders received before 5pm Monday – Thursday (excl. Bank Holidays & Christmas), will be dispatched within 2 working days via Royal Mail. Following Royal Mail’s policy, orders will be delivered within 3-5 working days.

FREE UK delivery on orders over £25. Orders below £25 will be charged £2.95 standard postage.

Orders made after 10am on Friday, Saturday & Sunday and bank holidays, will be processed and dispatched on the next working day.

24 Hour or Next Working Day Delivery: Order before 1pm Monday – Thursday or 10am on Fridays (excl. Bank Holidays & Christmas) for the 24 Hour Service or Next Working Day delivery option. Orders made after 1pm Monday – Thursday or after 10am on Fridays, Saturdays & Sundays, will not be processed or dispatched until the next working day.

OFFSHORE ORDERS

There is a £15 offshore delivery charge on all orders which fall under the below postcodes. Delivery is between 3-5 working days.

AB 36-38, 55-56, BT: 29, 39-44, 53-54, 56-58, 4-10, 16, 18-23, 24-27, D: all, FK: 17-21, GY: all, HS: 0-8, 9, IM: all, IV: all, JE: all, KA: 27, 28, KW: 0-14, 15-99, PA: 20-99, PH: 15-32, 34-48, 33, 49-99, ZE: all

EUROPEAN UNION ORDERS

For all EU orders, a standard shipping charge of £20 is applied. Other countries may vary. The expected delivery time is between 5-7 working days.

All orders received before 5pm Monday – Thursday and before 10am on Fridays (excl. bank Holidays & Christmas), will be dispatched within 2 working days. All orders made after 5pm Monday – Thursday, after 10am on Fridays, plus on weekends and bank holidays, will be processed and dispatched on the next working day.

INTERNATIONAL ORDERS (outside the EU)

Delivery charges vary from £25 upwards, depending on the delivery address.

Please note: some postcodes incur returns charges. Please refer to our returns policy here.

CUSTOMS & DUTY

VAT is applicable to all orders and the prices are inclusive of VAT which is currently 20%. It is the customer’s responsibility regarding the importation of products into their country and must obey the regulations set by that country.

The customer is responsible for the importation of products into their country and must obey the regulations set by that country. There can be import duties and taxes levied on the parcels once they reach your country. Besides, any additional charges for customs clearance is the customers' responsibility.

Unfortunately as Rooi has no control over these charges, we cannot predict the amounts charged either.

PAYMENT

Credit Card payment is accepted (AMEX, VISA, VISA ELECTRON, MASTERCARD, MAESTRO & SOLO)

Payment via PayPal is also available.

RETURNS

Please see our returns policy here.